Frequently asked questions
❓ Frequently Asked Questions (FAQ)
We have compiled the most frequently asked questions about ordering, our products, and best-before deals for you.
📦 Ordering & Delivery
Q: What are the shipping costs?
A: We use clear and fixed rates for shipping:
- Netherlands: €6.65 via DPD (Free shipping from €40)
- Belgium: €9.95 via DPD (Free shipping from €50)
Q: What is the delivery time of my order?
A: We usually ship your order within 1-2 business days. As soon as your package has been handed over to the delivery service, you will receive a Track & Trace code via email to follow your shipment.
Q: Can I still change or cancel my order?
A: You can only do so if your package has not yet been packed or shipped. In that case, please contact us by phone as soon as possible at 06-29278030. This way, we can still adjust your order in time before the courier takes it away!
🛒 Products & Quality
Q: How long does the candy last?
A: All our regular candy has a long shelf life. The exact best-before date is always clearly stated on the packaging.
Q: Do you also sell vegan, halal, or gluten-free candy?
A: Yes! On Snoepislekker.nl, you can easily filter by dietary preferences such as vegan, halal, gluten-free, or sugar-free. This is also clearly indicated on the product photos.
Q: What about shipping chocolate in warm weather?
A: We pack chocolate with extra care. In warm temperatures, we recommend accepting the package immediately and placing it in a cool spot. Please note: in extreme heat, we unfortunately cannot offer a 100% melt damage guarantee, but we do everything we can to ensure it arrives in good condition!
Q: What if my can arrives dented?
A: At Snoepislekker.nl, we pack each can manually and super securely with protective material.
Once the package leaves our warehouse, we unfortunately have no control over how the delivery service handles the box. Due to sorting or stacking during transport, a small dent can occasionally occur in a can.
Since this is an external transport risk and the contents of the can are still 100% good and safe, we unfortunately cannot compensate or exchange for minor cosmetic damage (such as dents). We ask for your understanding!
↩️ Returns & Cooling-off Period
Q: Can I return my candy order?
A: According to legal guidelines, the right of withdrawal is excluded for foodstuffs that can spoil or are not suitable for return for hygienic reasons (such as opened packaging). Therefore, we unfortunately cannot accept returns of food and sweets.
Q: What should I do if my order arrives damaged?
A: That is, of course, very unfortunate! Immediately take clear photos of the box, the packaging, and the damaged items. Send these along with your order number to info@snoepislekker.nl. We will then immediately look for a suitable solution.
🏷️ Best-Before Deals (Together against food waste)
Q: What exactly does a best-before date mean?
A: BBE stands for 'Best Before End'. This is a quality guarantee from the manufacturer regarding taste and color, not an expiry date. This is very different from an 'Use By' date (T.G.T.) which you find on fresh products such as meat and fish.
Q: Is it legal to sell products past their best-before date?
A: Yes, absolutely! According to the official guidelines of the NVWA, products with an expired best-before date can be sold. It's a safe way to combat food waste, and you score top-quality candy at a bargain price.
Q: How do you check the quality of best-before products?
A: Before a product goes online as a best-before deal, we manually check the packaging. As long as the packaging is airtight, candy often remains perfectly in taste for many months. We only sell what we would confidently eat ourselves!
Q: Can I use discount codes on best-before deals?
A: Because our best-before items are already extremely sharply discounted (up to 70% off), they are excluded from additional discount codes or promotions.
⏳ Pre-orders (Exclusive Import)
Q: What is a pre-order and how does it work?
A: With a pre-order, you reserve an exclusive product (such as rare American or Asian imports) that is on its way to our warehouse. As soon as the shipment arrives, we will send your reservation immediately! The estimated delivery week is always stated on the product page.
Q: Can the delivery date of a pre-order differ?
A: Yes, the stated delivery week is an indication. Because we depend on international shipping and customs clearance procedures, delivery may take a little longer in exceptional cases. We always keep a close eye on your shipment!
Q: I have ordered a pre-order and in-stock items. When will this be shipped?
A: To save on shipping costs and the environment, we ship your order all at once as soon as the pre-order arrives. Do you want the in-stock items sooner? Then place two separate orders.
Q: Can I cancel my pre-order in the interim?
A: Yes! As long as your pre-order has not yet been shipped by us, you can cancel it free of charge. Send an email with your order number to info@snoepislekker.nl and we will refund the amount to you immediately.